Solutions
Solutions, frequently asked questions and known issues.
- Transcript Accuracy
- UAS-NY System Unavailable message
- Genesys Cloud connection issues
- Reporting: Filtering Agents by Status on Genesys Dashboard
- Reporting: Seeing Queue Performance Split by Media Type
- Reporting: Changing Default Columns for All Users in Reports
- Reporting: Exporting Audio and Screen Recording Together
- Filtering by Agent Status in the Agent Widget on Dashboards
- Adding Evaluation Done Date Column in Interaction View
- DCAS -- IVR does not transfer when pressing 0